Privacy Policy

This Privacy Policy ("Policy") describes how HEARTWORK DESIGN PTE. LTD. (referred to as "Florist," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of users (referred to as "user," "you," or "your") when accessing or using our ecommerce website hosted on the Wix platform. By using our website and services, you consent to the practices described in this Policy.

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1. Information We Collect

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1.1 Personal Information: We collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details when you place an order or register an account on our website.

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1.2 Browsing Information: We may collect information about your browsing activity, device type, IP address, and usage patterns when you visit our website.

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1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your interactions with our website, enhance your user experience, and analyze website performance.

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2. How We Use Your Information

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2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, send order confirmations, and provide customer support.

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2.2 Communication: We may use your contact information to send you transactional emails, updates, and promotional materials related to our products and services. You can opt out of promotional emails at any time.

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2.3 Analytics: We may analyze browsing and usage data to improve our website's functionality, enhance user experience, and tailor our offerings to your preferences.

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2.4 Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

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3. Information Sharing and Disclosure

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3.1 Service Providers: We may share your information with third-party service providers who assist us in processing payments, delivering orders, and managing our website.

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3.2 Legal Requirements: We may disclose your information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.

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3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

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4. Data Security

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We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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5. Your Choices

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5.1 Account Information: You can update or modify your account information by logging into your account on our website.

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5.2 Opt-Out: You can opt out of receiving promotional emails by following the instructions provided in the emails or by contacting us directly.

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6. Children's Privacy

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Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have the information removed.

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7. Changes to this Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the website after such changes indicates your acceptance of the revised Policy.

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8. Contact Us

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If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at hello@heartworkdesign.co

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Last updated: 9 Aug 2023.